As a customer of Ideagen, and a user of our products, there may be occasions where you require additional reference materials to complete a task or learn how to use new product features. This article will detail how you can access this content using our Ideagen Help platform.
Who is this article for?
Customers who are looking for product help guides
No additional permissions required
What is Ideagen Help?
Ideagen Help is a platform created by our Support team to help our customers find guides, tips, and additional information on their Ideagen product. It is an ever-growing resource with brand new content being produced and published regularly. Below are just some of the features of Ideagen Help.
- Detailed product help guides broken down into easily digestible sections
- Information and best practices with new features added to our products
- Robust search features helping customers to find relevant content quickly
- Up to date release notes and roadmaps
- Our support contact form should there be additional issues our articles cannot solve
- View and manage your ongoing tickets that are open with our Support team
Accessing Ideagen Help
Ideagen Help (is a website) which can be accessed by any type of device that can access the internet through a web browser.
As an Ideagen customer, you can view many help articles, or raise a Support request without any need to create an account or sign in.
Click here to access Ideagen Help
Please be aware that some features of Ideagen Help, such as viewing your open Support requests or viewing release note content will require a user account and login.
Ideagen Help within Ideagen Community
Within Ideagen Community, we are eager to make sure that users have fast and easy access to product help articles. As such, we have included several links directly to Ideagen Help within our navigation and product forums.
Direct links within product forums
When navigating to our product forums, you should notice that to the right of the discussions will be an area labelled Ideagen Help Articles (highlighted in pink below). These are direct quick-links to this product’s help categories. The links that appear here will change dynamically based on what product you are viewing. Each of these links will open in a new tab.
